Last updated: 23 July 2026
Preamble
These General Terms and Conditions of Sale are provided for the website "shop.acquerello.it" (the "Site"), owned by Rondolino Società Cooperativa Agricola, with registered office at Tenuta Colombara, 13046 Livorno Ferraris (VC) — VAT No. 01986880027 (the "Seller").
Art. 1 — Scope of application
1.1 Any sale made on the Site constitutes a distance contract governed by Chapter I, Title III (Articles 45 et seq.) of Legislative Decree No. 206 of 6 September 2005 (the Consumer Code) and by Legislative Decree No. 70 of 9 April 2003 on electronic commerce.
1.2 The Conditions apply to all sales by the Seller on the Site. Time periods are understood to be in working days (excluding Saturdays, Sundays and national holidays).
1.3 The Conditions may be amended at any time; amendments take effect upon publication on the Site. Users are invited to consult the most up-to-date version before each purchase.
1.4 The Conditions in force on the date the order is submitted apply.
1.5 These Conditions do not govern the sale of products/services of parties other than the Seller that may be reached through links: the Seller is not responsible for such sites or their content.
1.6 The user is required to read these Conditions and the other information provided on the Site, including during the purchase.
1.7 Submission of the order constitutes acceptance of these Conditions.
Art. 2 — Purchases on the Site
2.1 Purchases may be made following registration and are permitted both to consumers (a natural person acting for purposes unrelated to any business or professional activity, Art. 3(1)(a) of the Consumer Code) and to professionals (Art. 3(1)(c)).
2.2 In the event of orders that are abnormal in terms of quantity and/or frequency, the Seller may take the necessary action to bring them to an end.
2.3 The Seller may refuse or cancel orders from users in dispute with it, who have breached the Conditions, who are involved in offences or who have provided false/incomplete/inaccurate data.
Art. 3 — Registration on the Site
3.1 To register, the user completes the relevant form by entering an email address and a password.
3.2 The user undertakes to inform the Seller immediately in the event of any misuse of the credentials.
3.3 The user warrants the truthfulness and completeness of the data provided and holds the Seller harmless from any damage arising from the breach of the registration rules or from the provision of untruthful data, without prejudice to the Seller's right to disable the account.
Art. 4 — Information directed at the conclusion of the contract
4.1 Pursuant to Legislative Decree No. 70/2003, to conclude the contract the user completes and transmits the order form electronically. The contract is concluded when the order reaches the Seller's server. Upon receipt of the order, the Seller sends to the indicated email address a confirmation containing the characteristics of the purchase and the price.
Art. 5 — Availability of products
5.1–5.6 Products are available in limited numbers; it may happen that a product is no longer available after the order has been submitted. The user is informed of any unavailability and may terminate the contract pursuant to Art. 61, paragraphs IV and V, of the Consumer Code, or accept a deferral of the time periods or an equivalent product. In the event of a refund due to unavailability, the Seller issues the refund within 14 days.
Art. 6 — Product information sheet
6.1 Each product is accompanied by a sheet describing its main characteristics. Images and colours may differ slightly from the actual ones due to the display systems used; images are indicative and subject to customary tolerances.
Art. 7 — Prices
7.1 All prices are inclusive of VAT.
7.2 The Seller may change prices at any time; the price charged is the one indicated on the Site at the time of the order.
7.3 Shipping costs, if any, are indicated separately in the order form before submission.
Art. 8 — Purchase orders
8.1 Shipping takes place after confirmation of the payment authorisation or of receipt of the Total Amount Due. Ownership is transferred upon shipment (delivery to the carrier); the risk of loss/damage passes to the consumer when the consumer, or a third party designated by the consumer (other than the carrier), takes physical possession of the products.
8.2 The contract is subject to a resolutory condition of non-payment of the Total Amount Due.
Art. 9 — Methods of payment
9.1 The following methods of payment are accepted on the Site:
- PayPal;
- Payplug — payment cards (VISA, Mastercard, American Express) and linked wallets/methods (Apple Pay, Google Pay, Satispay);
- Bank transfer (on request).
9.2 Card and wallet payments (Payplug). The card details (number, cardholder, expiry date, security code) are encrypted and transmitted directly to the payment processor Payplug, without passing through or being stored by the Seller's servers. Where available, the user may authorise the card to be stored for subsequent purchases, revocable by following the instructions on the Site. Pursuant to Directive (EU) 2015/2366 (PSD2), Strong Customer Authentication may be required. The charge is made upon transmission of the order, subject to authorisation by the issuer.
9.3 PayPal. By choosing PayPal, the user is redirected to the PayPal platform and the payment is governed by the contractual terms between the user and PayPal; the related data are processed directly by PayPal and not transmitted to the Seller. Any refunds are credited to the user's PayPal account.
9.4 Bank transfer (on request). The Seller communicates the bank details and the payment deadline by email. Delivery times run from receipt of the bank transfer. From the submission of the order, the user must arrange payment within 3 working days; failing which, the Seller may cancel the order within the following 7 working days.
Art. 10 — Delivery of products
10.1 There are no restrictions on delivery, save as indicated on the Site and/or in the product sheet.
10.2 Shipping costs are indicated on the Site and/or in the product sheet.
10.3 Products are delivered within 5 days of the submission of the order and in any case within 30 days of the conclusion of the contract.
10.4 Users are advised to check the integrity of the packaging upon delivery and to report any anomalies to the carrier (accepting "with reservation") and to the Seller. The rules on withdrawal and legal guarantee remain unaffected.
Art. 11 — Right of withdrawal
11.1 The consumer has the right to withdraw from the contract without giving any reason within 14 days (the "Withdrawal Period"), running from the day on which the consumer, or a third party designated by the consumer (other than the carrier), acquires physical possession of the products (or of the last product/lot in the case of multiple orders or separate deliveries).
11.2 To exercise the right of withdrawal, the user informs the Seller before the expiry of the Withdrawal Period by means of an explicit statement, at the address shop@acquerello.it. The burden of proving the timely exercise of the right lies with the user.
11.3 In the event of withdrawal, the user returns the products to the Seller's premises without undue delay and in any case within 14 days. The direct costs of returning the products are borne by the user.
11.4 The Seller refunds the Total Amount Due, including standard delivery costs, without undue delay and in any case within 14 days of the notice of withdrawal, using the same means of payment used by the user. The Seller may withhold the refund until receipt of the goods or proof of their dispatch.
11.5 The user is liable for any diminution in the value of the goods resulting from handling other than that necessary to establish their nature, characteristics and functioning; the Seller may deduct from the refund an amount equal to such diminution.
11.6 In the event of partial withdrawal from multiple orders, any refund of delivery costs is proportionate to the value of the returned product.
Art. 12 — Legal guarantee of conformity
12.1 All products sold on the Site are covered by the Legal Guarantee of conformity provided for by Articles 128-135-septies of the Consumer Code (as amended by Legislative Decree No. 170 of 4 November 2021, implementing Directive (EU) 2019/771), reserved for consumers.
12.2 The Seller is liable for any lack of conformity existing at the time of delivery and becoming apparent within two years of delivery of the goods. The action to assert defects is time-barred within twenty-six months of delivery. There is no obligation to report the defect within a forfeiture period.
12.3 Unless proven otherwise, lacks of conformity that become apparent within one year of delivery are presumed to have existed at that date, unless this is incompatible with the nature of the goods or of the defect.
12.4 In the event of a lack of conformity, the consumer is entitled, in the order and under the conditions provided by law, to the restoration of conformity by means of repair or replacement free of charge and, subordinately, to a proportionate reduction of the price or to termination of the contract. In the event of termination, the Seller returns the price against the return of the goods.
12.5 To avail themselves of the guarantee, the consumer must be able to prove the date of purchase and delivery; it is therefore advisable to keep the invoice or other equivalent document.
12.6 The Seller is not liable for damage arising from improper use of the product or use not in accordance with the instructions, nor from fortuitous events or force majeure.
12.7 If the purchase is made by a professional, the rules of this article do not apply; instead, the warranty for defects provided for by Art. 1490 of the Italian Civil Code applies.
Art. 13 — Manufacturer's commercial guarantee
13.1 Products may be covered by a manufacturer's commercial guarantee, which is optional and enforceable only against the manufacturer according to the duration, extent and conditions established by it. It neither replaces nor limits the Legal Guarantee.
Art. 14 — Applicable law, competent court and dispute resolution
14.1 Contracts concluded through the Site are governed by Italian law, without prejudice to any more favourable and mandatory provisions of the law of the consumer's country of habitual residence.
14.2 For the consumer, the court of the place of the consumer's residence or elected domicile has jurisdiction over any dispute. For the professional, the court of the Seller's registered office has exclusive jurisdiction.
14.3 Alternative Dispute Resolution (ADR). Pursuant to Art. 141-sexies(3) of the Consumer Code, the Seller informs the consumer that, in the event of a complaint submitted directly and not resolved, the consumer may turn to the alternative dispute resolution (ADR) bodies competent pursuant to Articles 141-bis et seq. of the Consumer Code. It is also possible to resort to mediation or conciliation before accredited bodies (e.g. Chambers of Commerce).
14.4 The consumer's right to bring proceedings before the competent ordinary court, regardless of the outcome of any ADR procedure, remains unaffected.
14.5 A user resident in another EU State may, for small claims, have recourse to the European procedure under Regulation (EC) No. 861/2007, under the conditions set out therein.
Art. 15 — Customer service and complaints
Information, communications or complaints may be sent: through the "Contact us" form on the Site, by email to shop@acquerello.it or by calling 0161 477832. The Seller responds to complaints within 5 days of receipt.
This is a courtesy translation; in the event of any discrepancy, the Italian-language version shall prevail.